The returned Products should be new, not used, intact and in their original condition. The original packing conditions should be maintained. The return costs are the responsibility of the customer.
Verification of the Order upon arrival
The Consumer shall check the condition of the packaging as well as the Items upon Delivery.
It is the Consumer's responsibility to express the reservations and daims he deems necessary, or even decline the package, when the package is obviously damaged on delivery.
The said reservations and complaints should be sent to GOOD SESSIONS by email at the following address: firstname.lastname@example.org with acknowledgment of receipt within three working days, not including public holidays, following the date of Delivery of the Goods, with photographs of the parcel/package and/or delivered goods documenting the reserves and complaints raised.
Upon receipt, GOOD SESSIONS prints and sends him the label for the return of the parcel.
Failure to file a complaint within the aforementioned period will extinguish any action against GOOD SESSIONS in accordance with Article L. 133-3 of the Business Code.
The Consumer should ensure that the Goods delivered to him match the Order.
In case the goods do not meet, in kind or quality, the specifications mentioned in the Delivery Order, the Consumer should inform GOOD SESSIONS by e-mail and return the Goods to the address specified according to the provisions of Article 6.
Right of cancellation
The Consumer has a right of cancellation that he can exercise within fourteen calendar days of the date of receipt or withdrawal of the Order.
In the event that this period expires on a Saturday, a Sunday or a public holiday or non working day, it is extended to the next business day.
Within the legal deadline, the Consumer should contact GOOD SESSIONS by email at the following address: email@example.com for GOOD SESSIONS to print and send him the label for the return of the parcel.
A Consumer who wishes to exercise his right of cancelation should return the Items within the aforementioned period, in their original packaging, complete and new with the original invoice.
The returned Products should be new and in their original condition. The original packing conditions should be maintained.
The return costs are the responsibility of the customer and will be debited from the refund.
Please note: We can not refund international duties and taxes.
Pre-Sale - Object in production
Pre-sale corresponds to a special order from the consumer, made according to the consumer's specifications and which is personal to him.
The right of withdrawal/retractation, in accordance with article L221-28 3 ° of the Consumer Code is not applicable.
No return is possible.